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Institute of Health and Wellbeing Early Career Researchers' Blog

Enabling patient-centred care through information and technology

  • Jun 17 / 2015
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Current Research

Enabling patient-centred care through information and technology

By Siobhan O’Connor:

A snapshot of this year’s Kings Fund Digital Health and Care Congress in London highlighted the focus on enabling patient-centred care through information and technology. Beverley Bryant, Director of Digital Technology for NHS England outlined the NHS’s Five Year Forward View and the Department of Health’s Personalised Health and Care 2020 framework. These two important strategy documents outline how health services in the United Kingdom will be transformed through information technology over the next fives years.

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Mike Clark ‏@clarkmike  4h4 hours ago

#kfdigital15 @Beverley_Bryant Director of Digital Technology – plans to enable patient-centred care – underpinning @nhsengland strategies

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At the heart of these are a number of key commitments including:

  • Patients will have access to and write into their health records,
  • Citizens will have a single point of access to all their health transactions,
  • NHS111 urgent care services will be digitised and linked to nhs.uk,
  • uk will be customizable to reflect specific local needs,
  • Personalized, mobile care record for parents of newborns will be tested,
  • The impact of digital developments on inclusion and equity across the care spectrum will be considered,
  • Individual digital care accounts will be piloted.

These promise to address some current issues between health and social care such as a poor ‘customer’ experience, digital exclusion, security concerns in relation to accessing health data, the modernization of the underlying technical infrastructure and working across professional silos among others.

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Amit Bali ‏@amitkbali  4h4 hours ago

@Beverley_Bryant describes need to modernise way we offer services – the public want it. Usability vs security balance is key. #kfdigital15

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Ali Rogan ‏@AliRogan  4h4 hours ago

#kfdigital15 important to learn from banking industry for citizen confidence in data security. @beverley_bryant

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siobhan kings

In particular, Beverly highlighted the progress made in primary care with greater flexibility in booking GP appointments online, better access to electronic prescriptions, more ways to communicate with family doctors over web-based media and now plans are underway to enable patients to register with a GP practice online to further reduce bureaucracy and remove barriers to access for citizens.

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The King’s Fund ‏@TheKingsFund  4h4 hours ago

.@Beverley_Bryant: we’re aiming to enable people to register for GP online – more convenient and save admin burden #kfdigital15

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The crux of her discussion was taken up by Dr Paul Rice, Head of Technology Strategy for NHS England, who went on to outline a roadmap for local delivery of these strategies in the form of a digital maturity programme. This requires NHS trusts to have a number of key organisational capabilities including decision support, asset and resource optimisation, remote and assistive care and citizen activation. Some practical examples were given of current roadmaps in Bristol and Cumbria to demonstrate how trusts can move towards a paper-free environment by 2020.

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Siobhan O’Connor ‏@shivoconnor  4h4 hours ago

@paulricenhs talks digital maturity in the #NHS pockets of excellence will spread “paper free” by 2020 #kfdigital15 @TheKingsFund

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So what does all this mean for researchers in the health and wellbeing fields? Well as always, robust evidence is required to underpin these new approaches, validate them as worthwhile investments and explore their impact on the health and social care landscape in the UK.  So if you have an interest in all things eHealth then check out the presentations from all the speakers at this year’s King’s Fund conference here.

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The King’s Fund ‏@TheKingsFund  4h4 hours ago

Patients in control of own info is ‘on roadmap’ says @PaulRiceNHS. Doc/patient views on online records: http://www.kingsfund.org.uk/reports/thefutureisnow/#patient-and-doctor-views #kfdigital15

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